What are Delivery options?
Delivery options are a list of owner defined delivery methods that you can receive the items by. Some of the delivery options will have added cost which the item owner can set-up.
What are Pick-up options?
Pick-up options is a list of owner defined locations that you can pick-up your item from. It could also refer to the places where you can meet-up with the owner or its representative to get your rented item. These options will not have added cost.
Will I be charged any fees for booking an item?
You, the renter, will not be charged any admin fees by CLiQUERS. However, you are responsible for all other related charges and taxes (including shipping and customs) related to the item booking including and not limited to charges invoiced by the owner, freight forwarders or by the tax authorities.
How do I make a credit/debit card payment?
For each booking, you will be directed to the Payment section after you book and review your item. After selecting the items that you want to rent, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be pre-populated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. You will be redirected to the PayPal website to complete the payment. You can opt to pay by inputting your credit card details as required or log on to PayPal and pay using your PayPal account. Once the payment is done, you will be redirected back to CLiQUERS' site.
Are the credit/debit card payments safe?
CLiQUERS does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
CLiQUERS uses Secure Socket Layer (SSL) technology which ensures that all connections on CLiQUERS' server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. CLiQUERS also do not store any credit card details and payments are processed through PayPal. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
Can I cancel my order and get a refund?
All bookings made on CLiQUERS are considered to be final and binding. Thus we do not accept any booking cancellations once the booking has been paid.Please contact the owner directly if you need to have your booking cancelled. It is up to the owner’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the CLiQUERS is a fixed commission for facilitating a rental booking and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.